Welcome to the PetAsset Help Center. We are completely dedicated to keeping you and your adventurous pets equipped and happy! Whether you need help tracking a recent shipment, adjusting an order, or checking sizing, our team is here to assist you.
 How to Reach Us
  • Customer Service Email: contact@petassetstore.com
  • Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
  • Response Guarantee: We review all requests carefully and will reply to your message within 24 business hours.
Frequently Asked Tracking Questions
  • Where is my tracking number? Tracking credentials are sent automatically to your checkout email address within 2–4 days after purchase.
  • How long does standard delivery take? Because we offer 100% Free Standard Tracked Shipping across Canada and Internationally, delivery typically takes 7–28 business days depending on your local provincial or international courier schedules.